A: 1. More than 50 professional engineers;
A: Tenon have been in smart lock industry for 28 years. we are the Top 3 smart lock factory in China.
Q: How is your production ability?
A: We have 9 production lines, monthly production capacity is about 35,000 pieces.
Q: What is your MOQ?
A: Our MOQ is 1 piece. offering the great support for your different need.
Q: Could you help with my designed products?
A: Welcome.We are able to offer OEM/OEM service for you to gain the best solution for your markets.
Q: What is your leading time?
A: Sample order will be ready for shipment within 3 days.Bulk orders will be ready for shipment in about one week or two.(If you are in hurry,please contact us ASAP,and we will try our best to help you catch the time!)
A: The directions can be changed easily, we will offer English manual with the products to you,please check the user manual.
A: You can insert one pin to the restart button to restart the system. If still do not work,you can open the door by the mechanical key.
A: The lock is ok for 40-120mm wooden or metal doors, please adjust the accessories for different thickness.
A: The lock is with one USB emergency power, you can charge it by battery bank.
A: You can clear all records by the system menu or inserting one pin to the “ Clear “ button .
A: Around 12 months ( based on 8-10 times everyday )
A: Our lock is with IPX54 waterproof level for light rain or water sprinkling , but it would be better to install them indoors.
A: If you input wrong password or fingerprint more than 5 times in 1mins, the lock would make alarming and the system would be frozen for 3mins.
A: The cylinder is changeable, please change the cylinder if the key is lost.
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